Tourism & Travel Agency Grata Software Review

Grata Software has provided development, management, and consulting services to build an in-house technical team. They executed a platform’s Symphony migration and helped bring an MVP to market.

Feedback summary:  

Sales have increased from zero to 2,000 units in short order, with significant results in the last month. The team has fostered a personal relationship with good communication skills and responsive service. They are effective and take responsibility for mistakes, as well as performance.

BACKGROUND

Introduce your business and what you do there.

I’m the general manager for a tourism & travel agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Grata Software?

We had outsourced development, but needed consulting services when we decided to transition to an in-house team.

SOLUTION

What was the scope of their involvement?

They assessed our technology and recommended process improvements. Rey, (Founder and CEO, Grata Software) focused on team development and our platform’s Symphony migration. In addition to the transition, he’s helped with software management and the optimization of partner integrations. Rey has also revamped a series of products and enhanced our processors. We now have a minimum viable product (MVP) and are in the process of selling the tool.

What is the team composition?

We work with Rey, a project manager, and an outsourced developer that Grata Software recommended.

How did you come to work with Grata Software?

A mutual connection—a VP of technology—referred them. We looked at several companies but chose Grata Software because their proposal, feedback, and budget made the most sense for our needs. Rey also demonstrated a throughout knowledge of the scope requirements.

How much have you invested with them?

We’ve spent between $200,000–$300,000.

What is the status of this engagement?

We started working with them in June 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve sold 2,000 units after previously having none in our system; our team sold several accounts last month alone. Although the software has had bugs, the team completes fixes in a responsive manner.

How did Grata Software perform from a project management standpoint?

We have daily standups and weekly project meetings. Rey takes on most projects and ensures their completion. Overall, communication is good.

What did you find most impressive about them?

We’ve built a personal relationship with them. The team works hard to produce quality results and only take on projects they believe in.

Are there any areas they could improve?

Since all projects are slightly different, what they do varies for each product.

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Donna Raphael-Rene
Donna Raphael-Rene
Project Executive

I have a drive and passion for development, project management, social media and music with career backgrounds in those fields. At Grata, I am the Project Manager who oversees small to large software projects. On my personal time, I have many hobbies such as I enjoy watching international dramas, I produce music, I'm a big movie buff and more.