Grata Software’s efforts have contributed to increased system stability and peace of mind. They provide consistent communication and pay attention to detail. Their wide knowledge base makes them a strong partner.
Introduce your business and what you do there.
I’m the CEO of Caretime. We offer a homecare software that is used by home care agencies to help themselves run more efficiently.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Grata Software?
We’ve had a hard time finding good maintenance support and development abilities. We’ve worked with an outsourced group and we’ve hired a dedicated developer, and neither worked out. We were looking for a vendor who could do both for us.
What was the scope of their involvement?
Initially, they went through a code review and produced an integrity report of how all the systems were working. That was helpful to figure out where we stand and what we needed to take care of. Moving forward they started working on the development – both on bug fixes and new feature development.
What is the team composition?
I work with two people pretty consistently: the owner of the company and the Executive Director of Sales. I’ll hear from a project management resource and a programmer every once in a while, as well.
How did you come to work with Grata Software?
I’d reached out to them and gotten to know them before ever working with them. I’d gone ahead and hired someone, but, when we realized it wasn’t going to work out, we went our separate ways. I decided to go back and engage Grata after that.
How much have you invested with them?
I’ve spent between $30,000–$35,000 so far.
What is the status of this engagement?
We’ve been working together since April 2018.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The biggest thing is that I sleep better at night knowing that they’re watching over all the systems. It’s more of a reduction of stress factor more than any specific KPIs. They’ve been able to put some things in place that allow our systems to be more resilient, which is a huge improvement from where we were before.
How did Grata Software perform from a project management standpoint?
The owner will provide me with e-mails and updates on where we are as far as hours and project milestones – and that’s outside of the roughly weekly calls that we’re having. A lot of times, I’m in communication with them more frequently, depending on the workload and what’s going on.
What did you find most impressive about them?
The responsiveness to requests of the group is a big help. The breadth of ability on the team—knowledge of different programming languages and architectures—is amazing. Lastly is the quality and detail that they undertake in all the work that they do.
Are there any areas they could improve?
One suggestion would be to have a little bit more visibility into project milestones on request. I would love to log on and see a dashboard where I could keep track of budgets and hours.
Second would be having different engagement style options: all onshore resources or offshore resources plus their oversight.